How can I place my order?
♦ E-Commerce - Franklin-Christoph utilizes a shopping cart for this site where you can select whether to make a one time credit card entry, or utilize your PayPal account. You do not have to sign up for PayPal to use our shopping cart.
♦ Telephone - You can also order via telephone, Monday-Friday from 9am-5pm ET by calling 919-459-7474.
♦ Mail -For domestic U.S. orders only, send a check or money order to:
4550 Preslyn Dr.
Raleigh, NC 27616
Be sure to have the total correct. All items listed on the site are in stock 99% of the time, but you may want to email to inquire ahead of time. All US domestic orders over $50 receive free shipping. Add $9.35 for FedEx shipping to US addresses if the order is under $50.
Do you offer discounts?
Franklin-Christoph uses a direct sales method, which keeps prices true to value. No false retail price is set, then used for varying and constantly shifting discounts. Hence, we have a "no haggle" secure price on each product. Clients can be sure that they are getting the best price available, and make purchasing decisions accordingly.
How can I change or cancel my order?
We strive to get orders shipped out as quickly as possible and for that reason there is a very small window for us to edit orders once they are placed through our website. The estimated window for edits or cancellations is 20 minutes once you submit your order.
- Please email firstname.lastname@example.org with your order number to request nib tuning, a change or cancellation.
Can I order extra pen parts to change the look of my pen?
During the manufacturing process, each pen part (i.e cap, section, and barrel) is machined to make sure they fit together creating one pen and may not universally fit other pens even if they are the same model, particularly as model designs are changed and altered over time. Also different materials will machine with slight variations. For this reason we do not intentionally make extra parts for purchasing. This also keeps the integrity of our products as they were designed versus having mixed and matched pens that we did not intentionally produce or feature on our website.