All Franklin-Christoph writing instruments are guaranteed against mechanical failure, regardless of age. The writing instrument or part will be repaired or replaced at no charge. Incoming shipping and insurance costs are the responsibility of the client.
Any writing instrument or part which cannot be repaired, and is no longer available will be replaced by a similar Franklin-Christoph product of equal or next greater value, as desired by the client.
This warranty is transferable to subsequent ownerships. No proof of purchase documentation is required.
Included products such as lead, erasers, ink refills, etc, are excluded from this warranty, if consumed during the normal course of use. Any damaged or abused parts are also excluded from this warranty, if resulting from impact or unreasonable abuse.
Warning: Any removable smaller parts, such as pen caps, etc, can obstruct breathing and should be kept out of mouth.
We repair Franklin-Christoph or Piper products. We are not a repair center for any other brands.
Repair facility address:
Franklin-Christoph 7511 Mourning Dove Rd. Suite 104 Raleigh, NC 27615
*Please ship items in a box with plenty of packing to save from transit damage. Paper or padded envelopes are not sufficient for protection.